Shipping Policy

Shipping Policy – Rovenloria

At Rovenloria, we strive to offer a seamless, dependable, and professional shipping experience. Each order is carefully packaged and handled to guarantee your items arrive safely and in excellent condition.

  1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

Once your order ships, you will receive a confirmation email containing a tracking number so you can follow your delivery status.

  1. Shipping Fees & Free Delivery

Standard Shipping:
A flat-rate of $5.99 USD applies to all orders below the free shipping threshold.

Free Shipping:
Orders over $49 USD qualify for complimentary standard shipping.

All applicable fees and free shipping eligibility are clearly shown at checkout before completing payment.

  1. Estimated Delivery Times

To ensure quality and timely dispatch, orders are shipped from carefully selected fulfillment centers. Estimated delivery windows:

United States: 7–12 business days
Canada / United Kingdom / Europe: 7–15 business days
Australia / New Zealand / Asia: 8–15 business days

Please note: These are estimates. Actual delivery may vary due to customs processing, carrier delays, weather, or other factors beyond our control.

  1. Order Tracking

After shipping, a tracking number will be sent to your registered email.

You can track your order via our Track Your Order page or directly on the carrier’s website. Tracking updates may take up to 48 hours to become active.

  1. Customs, Duties & Taxes

Rovenloria is not responsible for any customs duties, import taxes, or other fees imposed by local authorities. Any such charges incurred are the responsibility of the customer.

  1. Damaged, Lost, or Stolen Packages

We take shipping issues seriously and want you to be satisfied.

Damaged Items:
If your package arrives damaged, contact support@rovenloria.com within 72 hours of delivery and provide:

Photos of the damaged product
Photos of the original packaging

Once verified, we will arrange a replacement or refund based on product availability.

Lost or Stolen Packages:
Rovenloria is not liable for packages marked as “Delivered” by the carrier.
If your tracking shows delivered but you cannot locate your package, we recommend:

Checking with neighbors or household members
Contacting the shipping carrier to file a claim

We are happy to provide tracking details to assist you; however, refunds cannot be issued for orders confirmed as delivered.

  1. Contact & Company Information

Brand Name: Rovenloria
Legal Entity: LIYUAN HONGKONG LIMITED    

Customer Support Email: support@rovenloria.com
Customer Support Phone: +1(424) 373-7657

Business Address:
ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HONG KONG