Return and refund policy

Return & Refund Policy – Rovenloria

At Rovenloria, your satisfaction and peace of mind are our top priorities. We strive to offer a clear, efficient, and fair process for returns and refunds so you can shop confidently.

Eligibility for Returns

We provide a 30-day return window from the date you receive your order.

To be eligible for a return, items must:

Remain in the condition you received them
Be unused and unmodified
Include original tags, if applicable
Be returned in the original packaging
Be accompanied by proof of purchase or a receipt
How to Initiate a Return

To start a return, contact our support team at:

Email: support@rovenloria.com

Once your return is approved, we will send detailed instructions including the return address.

Note: Unauthorized returns will not be accepted.

Return Shipping Fees

Product Issues:
If the item is defective, damaged, or incorrect, Rovenloria will cover the return shipping costs.

Personal Preference Returns:
If you change your mind or return for personal reasons:

Customers are responsible for return shipping
Original shipping charges are non-refundable
Damaged or Incorrect Items

Please inspect your order immediately upon arrival.
If you receive a damaged, defective, or incorrect product, contact us promptly so we can resolve the issue.

Non-Returnable Items

Certain products cannot be returned, including:

Custom or personalized items
Personal care or hygiene products
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
European Union 14-Day Cooling-Off Period

For shipments to the EU, you may cancel or return items within 14 days of delivery, without providing a reason.

To qualify:

Products must be unused and in original packaging
Proof of purchase is required
Return shipping costs may apply unless due to a product issue
Refunds

After we receive and inspect your returned item:

You will be notified of the refund status
Approved refunds are issued to the original payment method
Refund processing may take up to 10 business days, with an additional 3–5 business days for your bank or card issuer to post the amount

If more than 15 business days have passed since the refund was approved, please contact support@rovenloria.com.

Our Commitment to Resolution

If any concerns or disputes arise, please reach out first:
support@rovenloria.com

We aim to acknowledge all inquiries within 48 hours and resolve matters fairly within 7–14 business days.

Business Information

Brand Name: Rovenloria
Legal Entity: LIYUAN HONGKONG LIMITED       

Return & Business Address:
ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HONG KONG

Customer Support Email: support@rovenloria.com
Customer Support Phone: +1(424) 373-7657